Cancellations

Introduction

At Pri-Kul Textile private Limited, your satisfaction is important to us. This policy outlines the conditions under which refunds, returns, and cancellations are processed for purchases made through our website.

1. Returns & Exchanges

  • Eligibility Window: You may return or exchange eligible items within 10 days of the delivery date.
  • Eligible Items:
    • Items must be unused, unwashed, and in their original condition.
    • All original tags and packaging must be intact.
    • [List any specific items that CANNOT be returned, e.g., “Due to hygiene reasons, earrings are non-returnable,” or “Customized/personalized items are non-returnable.”]
  • Process for Returns/Exchanges:
    1. To initiate a return or exchange, please contact our customer service team at [Your Business Email/Phone Number] within the eligibility window.
    2. Provide your order number and the reason for the return/exchange.
    3. Our team will provide you with instructions on how to return the item.
    4. [Specify who pays for return shipping, e.g., “Customers are responsible for return shipping costs,” or “We offer free return shipping for damaged/incorrect items.”]
  • Inspection: All returned items are subject to inspection. If the item does not meet the return conditions, we reserve the right to refuse the return or charge a restocking fee.

2. Refunds

  • Refund Method: Refunds will be processed to the original payment method used for the purchase.
  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 20 business days.
  • Partial Refunds (if applicable):
    • Any items not in their original condition, are damaged, or missing parts for reasons not due to our error.
    • Items returned more than 8 days after delivery.
    • Shipping costs are non-refundable.

3. Cancellations

  • Order Cancellation Window: You may cancel an order before it has been [e.g., shipped / processed / packed].
  • How to Cancel: To cancel an order, please contact us immediately at contact number (full details can be found here Contact Information) with your order number.
  • After Shipment/Processing: If your order has already been shipped or processed, it cannot be canceled. In such cases, you will need to follow our standard return policy once you receive the item.
  • Refund for Cancellations: If your cancellation is approved, a full refund will be processed within 20 business days.

4. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us immediately at contact number (full details can be found here Contact Information) within 3 days of receiving the order.
  • Please provide your order number and clear photos of the damaged/incorrect item.
  • We will arrange for a replacement or a full refund, including return shipping costs if applicable.

5. Contact Us

  • For any questions regarding our Refund, Returns, and Cancellation Policy, please contact us at:
    • Email: prikultextilepvtltd@gmail.com
    • Phone: +917836928259
    • For more click ….Contact Information

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